Returns Policy
At Jett Valley Workshop, we take great pride in the quality of our handmade wooden products. If for any reason you are not completely satisfied with your order, please read the information below.
Returns & Cancellations
Change of Mind (Online Orders)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item.
To be eligible for a return:
You must notify us within 14 days of delivery
The item must be unused, undamaged, and in its original condition
The item must be returned within 14 days of notifying us
Return postage costs are the responsibility of the customer unless the item is faulty.
Non-Returnable Items
Because many of our products are handmade or made to order, the following items cannot be returned unless faulty:
Custom or personalised items
Items made to specific sizes or specifications
This does not affect your statutory rights.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 48 hours of delivery with:
Your order number
A brief description of the issue
Clear photos of the damage
If the fault is confirmed, we will offer:
A replacement
A repair
Or a full refund (including return postage, if applicable)
Refunds
Once we receive and inspect your returned item:
Refunds will be processed within 7–10 working days
Refunds will be issued to the original payment method
Original delivery charges are non-refundable unless the item is faulty
How to Start a Return
Please contact us before returning any item:
Email: [jettvalleyworkshop@hotmail.com]
Include: Order number and reason for return
Returns sent without prior contact may not be accepted.
Return Address
Return details will be provided once your return request has been approved.
Contact Us
If you have any questions about our Returns Policy, please get in touch and we’ll be happy to help.